AE77 Privacy Policy – How We Protect Your Data

1 Introduction

This Privacy Policy explains how AE77 ("we", "us", "our") collects, uses, stores, and protects the personal data of players who use the ae77 platform at ae77.asia, including the ae77 mobile application and all associated services. We take your privacy seriously and are committed to handling your personal data with care and transparency.

By registering an account on ae77, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with any part of this policy, please do not register or continue using the ae77 platform.

This policy applies to all players using ae77 regardless of the device or method used to access the platform. It applies equally to players accessing ae77 via a web browser and players using the ae77 Android app.

2 Data We Collect

AE77 collects only the personal data that is necessary to provide you with a safe, functional, and compliant gaming experience. The categories of data we collect are set out in the table below.

AE77 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or regulation.

3 How We Collect Your Data

AE77 collects your personal data through the following channels:

• Directly from you when you register an account, complete identity verification, make a deposit or withdrawal, or contact ae77 support.
• Automatically when you use the ae77 platform, including technical data such as your IP address, device information, and usage patterns collected via cookies and similar technologies.
• From third-party payment processors such as bKash, Nagad, and Rocket when you make a transaction on ae77.
• From identity verification service providers when ae77 carries out KYC (Know Your Customer) checks as required by our operating obligations.
• From fraud prevention and security service providers who help ae77 detect and prevent unauthorised account access and fraudulent transactions.

4 How We Use Your Data

AE77 uses your personal data for the following purposes. We only process your data where we have a lawful basis to do so, which in most cases is either your consent, the performance of our contract with you, or our legitimate interests in operating a secure and compliant platform.

• To create and manage your ae77 account, including verifying your identity and age.
• To process deposits and withdrawals via your registered payment method.
• To provide customer support and resolve disputes or complaints.
• To detect, investigate, and prevent fraud, money laundering, and other illegal activity on the ae77 platform.
• To monitor your gaming activity for responsible gaming purposes and to identify signs of problem gambling.
• To send you important account notifications such as deposit confirmations, withdrawal updates, and security alerts.
• To improve the ae77 platform based on aggregated, anonymised usage data.
• To comply with legal and regulatory obligations applicable to ae77's operations.

AE77 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If ae77 takes action on your account based on automated analysis — for example, flagging a transaction for fraud review — a member of the ae77 team will review the case before any final decision is made.

5 Sharing Your Data

AE77 does not sell, rent, or trade your personal data to any third party. We share your data only in the following limited circumstances, and only to the extent necessary for the purpose stated:

• Payment processors (bKash, Nagad, Rocket) — to process your deposits and withdrawals. These providers handle your payment data under their own privacy policies and security standards.
• Game providers (Ezugi, Vivo, and others) — limited technical data such as your player ID may be shared with game providers to facilitate gameplay. Game providers do not receive your full identity or payment data.
• Identity verification providers — to carry out KYC checks when required. These providers are contractually bound to use your data only for verification purposes.
• Fraud prevention and security providers — to help ae77 detect and prevent fraudulent activity. Data shared with these providers is used solely for security purposes.
• Law enforcement and regulatory authorities — where ae77 is legally required to disclose data in response to a valid legal request, court order, or regulatory obligation.

All third-party service providers who receive your personal data from ae77 are required by contract to handle that data securely, to use it only for the purpose for which it was shared, and to comply with applicable data protection standards. AE77 does not permit third-party service providers to use your data for their own marketing or commercial purposes.

6 Cookies and Tracking Technologies

AE77 uses cookies and similar tracking technologies on the ae77 website and mobile platform. Cookies are small text files stored on your device that help ae77 recognise you, remember your preferences, and understand how you use the platform.

• Essential cookies — required for the ae77 platform to function correctly. These include session cookies that keep you logged in during your visit. You cannot opt out of essential cookies without affecting platform functionality.
• Analytics cookies — used to collect anonymised data about how players use the ae77 platform, such as which pages are visited most frequently. This data helps ae77 improve the platform experience.
• Security cookies — used to detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious transactions.
• Preference cookies — used to remember your settings and preferences on the ae77 platform, such as your preferred language or display settings.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the ae77 platform. For example, disabling session cookies will prevent you from staying logged in during your visit.

7 Data Retention

AE77 retains your personal data for as long as your account is active and for a defined period after account closure. The retention periods we apply are based on the type of data and the purpose for which it was collected.

• Account and identity data is retained for the duration of your account and for a minimum of five years after account closure to meet anti-money laundering and regulatory record-keeping obligations.
• Transaction data (deposits, withdrawals, bets) is retained for a minimum of five years after the transaction date.
• Customer support communications are retained for two years from the date of the interaction.
• Technical and usage data collected via cookies and analytics is retained for a maximum of 13 months from collection.

When your data is no longer required for the purpose for which it was collected and the applicable retention period has expired, ae77 will securely delete or anonymise it. Anonymised data — data from which all identifying information has been removed — may be retained indefinitely for statistical and analytical purposes.

8 Data Security

AE77 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration.

• All data transmitted between your device and ae77's servers is protected by SSL/TLS encryption.
• Personal data stored on ae77's servers is encrypted at rest using industry-standard encryption protocols.
• Access to personal data within ae77 is restricted to staff members who need it to perform their job functions, and is controlled by role-based access permissions.
• AE77's systems are monitored continuously for security threats and unusual activity.
• AE77 conducts regular security reviews and vulnerability assessments of its platform infrastructure.

While ae77 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you become aware of any security vulnerability or suspect that your ae77 account has been compromised, please contact ae77 support immediately via live chat.

9 Your Privacy Rights

As an ae77 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the ae77 support team via live chat or email at [email protected].

10 Minors

The ae77 platform is strictly for adults aged 18 and over. AE77 does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the ae77 platform in any way.

If ae77 becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be closed. If you believe that a minor has registered an ae77 account, please contact ae77 support immediately so that the matter can be investigated and resolved.

11 Changes to This Privacy Policy

AE77 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how ae77 processes your personal data, we will make reasonable efforts to notify you via your registered contact details or via a notice on the ae77 platform before the changes take effect. Your continued use of the ae77 platform after an updated Privacy Policy has been published constitutes your acceptance of the changes.

We encourage you to review this Privacy Policy periodically to stay informed about how ae77 is protecting your personal data. If you have any concerns about changes to this policy, contact ae77 support before continuing to use the platform.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ae77 handles your personal data, please get in touch with the ae77 support team using any of the following methods:

• Live chat — available 24 hours a day, 7 days a week via the ae77 website and mobile app. This is the fastest way to reach the ae77 team for privacy-related queries.
• Email — send your privacy request or query to [email protected]. Please include your registered username and a clear description of your request so that the team can assist you efficiently.

AE77 aims to respond to all privacy-related requests within 5 business days. For complex requests such as data access or erasure requests, the process may take up to 30 days. The ae77 team will keep you informed of progress throughout.